To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return a UK order?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

How do I return an European/International order?

  • Follow the steps on your packing slip, please fill out either refund or exchange and the reasons why.
  • Send your parcel back to the address listed below:
  • Catalyst Global Ltd
    DC2 
    South Fen Road
    Bourne
    PE10 0DN

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Are there any charges for return?

  • UK returns are charged at £4.40 which will be taken off your refund.
  • European and International are responsible for the charges of the return shipping.
  • Original shipping charges are non-refundable.

 

How soon will I get my refund?

  • Please allow 3-5 working days for your return to be inspected, 
  • If your return is approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

 

How soon will I get my exchange?

  • Please allow 3-5 working days for your return to be inspected, 
  • If your requested item is in stock we will recreate your order and you will get an email confriming this and the new item sent out.